Refund policy

Return & Exchange Policy
We want you to LOVE your purchase! 💖 If something’s not quite right, don’t worry—we’ve got you covered! 😊

How to Start a Return/Exchange

  • Sign in to your Customer Portal or contact support via chat or email to initiate a return or exchange. 🖥️💬📧
  • Returns and exchanges must be initiated within 14 days of delivery 📅 and returned within the same timeframe.
  • You’ll receive a one-time-use return label, which will be uploaded to your portal or sent via email. 📩

How to Package Your Return

  • Use secure packaging to avoid damage during transit. 📦
  • Fragile items? Wrap them in bubble wrap or a similar protective material. 🫧
  • Returning items over $99? We recommend adding insurance for extra peace of mind. 💌
  • Ensure all original tags, packaging, and unused items are included. 🎁

What’s Not Eligible for Returns/Exchanges?
Some items just can't be returned:

  • Final Sale Items 💥 (e.g., discounted, clearance items).
  • Personalized/Custom Items ✍️.
  • Seasonal/Limited Edition Items 🎄.
  • Drinkware 🥤.
  • Items with significant wear, damage, or misuse. 🔧

💡 Note: This list isn’t exhaustive—specific exclusions may apply.

Sale & Discounted Items

  • Sale/Discounted items are eligible for returns within 7 days of delivery unless otherwise stated.
  • Items purchased during holiday promotions (November 1 – December 31) are eligible for returns until January 31 of the following year.
  • Items purchased with deep discounts are eligible for return within 5 days only and may be subject to a restocking fee.

Restocking Fees

  • Certain items are subject to a restocking fee ranging from 10-25% of the item's original price.
  • Customers will be notified in advance if a restocking fee applies to their return or exchange.

Other Key Notes

  • Keep your tracking info when returning! 📦
  • We’ll notify you when your return or exchange is approved or rejected, with reasons provided. 💬
  • Policies are subject to change, but we’ll always keep you informed. 🌟
  • Special Circumstances: If there are any delays or changes with your return or exchange, please contact us promptly for assistance. 💬

General Disclaimer

Policies may be updated from time to time, and we’ll always keep you informed. 🌟 Always check back for the latest updates! 🔄